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John David Ratliff

1105 S Fairview St Apt C
Bloomington, IN 47403
Cell: (812) 361-4634


  • Bachelor of Science in Computer Science (August 2004)
    Indiana University, Bloomington, Indiana
    GPA 3.13

Work Experience

  • Smithville Telephone
    Technical Support Team Lead (September 2011 - Current)
    • Trained new team members.
    • Coordinated service repairs between departments.
    • Facilitated communication between supervisor and staff.

  • Smithville Telephone
    Technical Support (October 2010 - September 2011)
    • Troubleshooted internet and network configurations.
    • Configured email client programs.
    • Routed network and IPtv issues to the appropriate repair departments.

  • Travelodge
    Front Desk Clerk (April 2007 - June 2011)
    • Assigned guests rooms and checked them in.
    • Balanced cash drawer daily.
    • Answered phones and took reservations.

  • Self Employed (June 2004 - April 2007)
    • Repaired computers.
    • Developed custom software.
    • Created and administered local networks.

  • CourseShare, L.L.C.
    Programmer (March 2004 - June 2004)
    • Worked in a team to design and implement new features in software.
    • Completed server maintenance and automation tasks.
    • Assisted customers in using developed software.

  • Indiana University Computer Science Department
    Undergraduate Instructor (August 2002 - May 2003)
    • Assisted professors with grading for sections of 70 - 200 students.
    • Led lab sections and held one-on-one meetings with students.
    • Worked to create and prepare examinations and assignments.
    • Prepared and delivered lectures to a class of 70 students.

  • Indiana University Student Technology Centers
    Lab Consultant (February 2001 - August 2002)
    • Provided technical support to students in more than 30 campus labs.
    • Repaired computers and reported problems to logistical support.
    • Prepared labs for use by classes and professors.


  • Linux, Solaris, FreeBSD, and Mac OS X server configuration.
  • Apache, Tomcat, Bind, Postfix, MediaWiki, and mySQL setup and configuration.
  • C, C++, Java, JavaScript, PHP, Perl, Bash, and assembly programming.
  • Cross-platform programming experience with Java, Qt, and wxWidgets.
  • Troubleshooting experience with hardware and software problems.
  • Web site creation, development, and maintenance.
  • Custom computer building and upgrading experience.
  • Network configuration of firewalls, anti-virus, routers, and switches.
  • Microsoft Windows Server setup, installation, and configuration.
  • Teaching experience in C, C++, Java, and assembly.
  • In Person and telephone customer service skills.
  • Cash handling and balancing.


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